Introduction

This is the privacy policy for HIGHPOINT Management Consulting Inc. (HIGHPOINT, we, us and our) in connection with our related website (collectively, the “Website”). For the purposes of the Personal Information Protection and Electronic Documents Act (PIPEDA) and similar acts, we are the data controller.

We are committed to protecting your privacy on-line. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have.

We reserve the right to change this privacy policy from time to time by changing it on the Website. This privacy policy was last updated on June 2, 2023.

 Information we may collect from you

We may collect and process the following information about you:

• information (such as your name, email address, how you heard of use) that you provide by completing forms on the Website or request any information;

• communications you send to us, for example to submit queries, concerns or comments regarding the Website or its content; and

• information from surveys that we may, from time to time, run on the Website for research purposes, if you choose to respond to, or participate in them.

You are under no obligation to provide any such information.  However, if you should choose to withhold requested information, we may not be able to provide you with all or some of the services.

When you visit the Website, we may automatically collect additional information about you, such as the type of internet browser you use, any website from which you have come to the Website and your IP address (the unique address which identifies your computer on the internet) which is automatically recognized by our web server.  You cannot be identified from this information and it is only used to assist us in providing an effective service on the Website and collect broad demographic information for aggregate use. 

Cookies

When you visit the Website, our web server sends a cookie to your computer. Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of the Website.  A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the Website and will last for longer.

We use cookies to:

• remember that you have visited us before; this means we can identify the number of unique visitors we receive. This allows us to make sure we have enough capacity for the number of users that we get;

• customize elements of the promotional layout and/or content of the pages of the Website;

• collect anonymous statistical information about how you use the Website (including how long you spend on the Website) and where you have come to the Website from, so that we can improve the Website and learn which parts of the Website are most popular with visitors; 

• gather information about the pages on the Website that you visit; and

• remember your login session so you can move from one page to another within the Website.

Some of the cookies used by the Website are set by us, and some are set by third parties who are delivering services on our behalf.

Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set.  You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser.  Please note, however, that by blocking or deleting cookies used on the Website, you may not be able to take full advantage of the Website.

Our cookies

Essential session management

• Creating a specific log-in session for a visitor to our Website in order that the site remembers that a visitor is logged in and that their page requests are delivered in an effective, secure and consistent manner.

• Recognizing when a visitor to the Website has visited before; this means we can identify the number of unique visitors we receive to the Website and allows us to make sure we have enough capacity for the number of users that we get.

• Recognizing when a visitor to the Website is a registered member.

• We may also log information from your computer including the existence of cookies, your IP address and information about your browser program in order to allow us to diagnose problems, administer and track your usage of our services.

Functionality

• Customizing elements of the promotional layout and/or content of the pages of the Website for example by storing a country code and providing users with content relevant to their country.

Performance and measurement

• Collecting statistical information about how our visitors use the Website so that we can improve the Website and learn which parts are most popular to visitors.

In addition to cookies, tracking Gifs may be set by us or third parties in respect of your use of the Website. Tracking Gifs are small image files within the content of the Website or the body of our newsletters so we or third parties can understand which parts of the Website are visited and whether particular content is of interest.

Uses made of your information

We will use the information you provide to:

• enable us to provide you with the services and information offered through the Website and which you request;

• audit the downloading of data from the Website;

• improve the layout and/or content of the pages of the Website and customize them for users;

• identify visitors to the Website;

• carry out research on our users’ demographics and tracking of sales data;

• send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you do not object to being contacted for these purposes.

• We will send analytics to our retail partners but such analytics will not contain any personally identifiable information about you without your consent.

• As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, your information may be part of the transferred assets.

• When we believe in good faith that disclosure is necessary to protect the rights, property and safety of HIGHPOINT, its users or the public.

 We also receive and store certain personally non-identifiable information, which is collected passively using various technologies, and cannot presently be used to specifically identify you. This Website may use such information and pool it with other information to track, for example, the total number of visitors to our Website, the number of visitors to each page of our Website, the domain names of our visitors’ Internet service providers, and how our users use and interact with the Services. Also, in an ongoing effort to better understand and serve you, we often conduct research on customer demographics, interests and behavior based on the personal and other information provided to us. This research may be compiled and analyzed on an aggregate basis. We may share this non-identifiable and aggregate data with affiliates, agents and business partners, but this type of non-identifiable and aggregate information does not identify you personally. We may also disclose aggregated user statistics in order to describe our Services to current and prospective business partners, and to other third parties for other lawful purposes.

You can tell us not to contact you with information regarding our products and services, either at the point such information is collected on the Website (by checking or un-checking (as directed) the relevant box) or, where you do not wish us to continue to use your information in this way, by following the unsubscribe instructions on any communications sent to you.  You can also exercise the right at any time by contacting us using the Contacting us details at the end of this privacy policy. 

Information sharing

We may disclose aggregate statistics about visitors to the Website, customers and sales in order to describe our services to prospective partners, advertisers, sponsors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

We may disclose your personal information to any of our affiliates, or to our agents or contractors who assist us in providing the services we offer through the Website, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analyzing data, providing support services or in other tasks, from time to time.  Our agents and contractors will only use your information to the extent necessary to perform their functions.

In the event that we undergo re-organization or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organized entity or third party.

We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or cyber crime or to protect the Website or the rights, property or personal safety of any person.

Public forums

The Website may, from time to time, make chat rooms, message boards, news groups and/or other public forums available to its users.  Any information that is disclosed in these areas becomes public information and you should exercise caution when using these and never disclose your personal information.

Child safety

Protecting the safety of children when they use the Internet is very important to us.  We recommend that children receive permission from their parent or guardian before gaining access to the Website or sending personal information to us or anyone else online.

External links

The Website may, from time to time, contain links to external sites.  We are not responsible for the privacy policies or the content of such sites.

Security

We place great importance on the security of all personally identifiable information associated with our users.  We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control.  For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized personnel have access to personal information.  Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.

You should bear in mind that submission of information over the internet is never entirely secure.  We cannot guarantee the security of information you submit via the Website whilst it is in transit over the internet and any such submission is at your own risk.

It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

Storage of your information

Information that you submit via the Website is sent to and stored on secure servers.  This is necessary in order to process the information. Information submitted by you may be transferred by us to our other offices and/or to the third parties mentioned in the circumstances described above (see Information sharing), which may be situated outside Canada.

Your rights

You have a legal right under PIPEDA a copy of all the personal information about you held by us.  On request, we will provide you with a copy of this information subject to a fee not exceeding $20.00.  You also have a right to correct any errors in that information. As mentioned above, you have a right to prevent the use of your personal information for direct marketing purposes.

Exclusion to This Privacy Policy

This Privacy Policy shall not apply to any unsolicited information you provide to HIGHPOINT through this Website or through any other means. This includes, but is not limited to, information posted to any public areas of the Website, such as review sections and forums (collectively, “Public Areas”), any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information shall be deemed to be non-confidential and HIGHPOINT shall be free to reproduce, use, disclose, distribute and exploit such Unsolicited Information without limitation or attribution.

Contacting us

Please submit any questions, concerns or comments you have about this privacy policy or any requests concerning your personal data by email to info@highpointconsulting.online.